Terms & Conditions

This document (together with our Terms of Website Use, Acceptable Use Policy and Privacy Policy on https://londonreal.tv/ (“our site”) which are binding on you) tells you information about us and the legal terms and conditions (“terms”) on which you agree to purchase either:

  • London Real Academy premium member subscription services enabling you to unlock exclusive digital content from us on the Academy tab on our site (a “Tribe Subscription”);

  • London Real Academy accelerator courses enabling you to attend and complete prescribed course content on the Accelerator tab on our site (an “Accelerator” including the Business Accelerator, Life Accelerator, Public Speaking Accelerator, and Broadcast Yourself courses); or

  • tickets to London Real Academy events that we may host from time to time (“Events”).

Please read these terms carefully and make sure that you understand them before applying and paying for a Tribe Subscription or an Accelerator, or purchasing tickets to Events.

Please also refer to our site for additional information on London Real Academy, joining the Tribe, Premium Content Subscriptions, Accelerators and Events scheduling.

You can find specific details regarding your purchase by logging into your account with us as follows:

  • To view or amend your personal details [https://londonreal.tv/account/]

  • To view or cancel your Tribe Subscription please email us at [email protected]

  • To view payments you have made for an Accelerator or tickets to Events, and any upcoming payments please email us at academy@londonreal.tv
  • In respect of your Accelerator, to view records of attendance and completed course modules and other prescribed materials and tasks for the purposes of the Accelerator Goodwill Refund [https://academy.londonreal.tv/my-courses/]


Information about us

www.londonrealacademy.com is a website operated by Longstem Limited, trading as London Real Academy (“we”; our”; “us”). We are registered in England and Wales under company number 08372039 and have our registered office at London Real, 30 Market Place, London, W1W 8AP.

Contacting us

To cancel your Tribe Subscription at any time in accordance with your legal right to do so, you just need to let us know that you have decided to cancel. For further details, please see the cancellation section in our terms below.

If you wish to contact us for any other reason, you can do so by emailing us at [email protected]

If we have to contact you or give you notice in writing for any reason, we will do so by email to the address you have provided to us.

Your use of our site and how we use your personal information

Your use of our site is governed by our Terms of Website Use and our Acceptable Use Policy. In addition, we only use your personal information in accordance with our Privacy Policy. Please take the time to read these documents, as they include important terms which apply to you.

Tribe Subscriptions, Accelerators and tickets for Events

In order to purchase a Tribe Subscription, an Accelerator or tickets for Events, you must be an individual and agree to comply with these terms.

You warrant that all information you provide to us when either registering an account with us, or purchasing a Tribe Subscription, an Accelerator or tickets to Events, is true and accurate. It is your responsibility to ensure your information is updated regularly with any relevant changes.

Your submission of an application for a Tribe Subscription or an Accelerator, or a ticket order for Events, on our site amounts to an offer to enter into a contract with us. You cannot then withdraw or cancel that contract except as specifically stated in these terms. No application for a Tribe Subscription or an Accelerator is accepted by us nor will tickets to Events proceed to purchase and, therefore, a contract will not be formed, until our site displays an acceptance confirmation message.

We may refuse at our absolute discretion any application for a Tribe Subscription or an Accelerator, or any ticket order for Events, for any reason.

You are responsible for all activities and payments that occur under your account with us.

Price and payments

Prices for Tribe Subscriptions, Accelerators and tickets to Events are as quoted on the order pages when you place an order on our site.

You must pay for a Tribe Subscription or an Accelerator before you will be able to download or access it. All prices stated include VAT.

In respect of a Tribe Subscription, payments are made by you to us monthly or annually in advance depending on your membership, unless otherwise stated on the order pages when you place an order on our site. We take payments by continuous payment authority. If your payment details change, your card provider may provide us with updated card details. We may use these new details for your future quarterly payments for a Tribe Subscription in order to help prevent any interruption to the service on our site. If you would prefer to opt out from this, please contact us on [email protected]

In instances where, in our sole discretion, we have expressly offered you variable payment plans for a Tribe Subscription or an Accelerator and you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Barclays Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

The Accelerator Goodwill Refund

In respect of an Accelerator (which includes the Business Accelerator, Life Accelerator, Broadcast Yourself, Speak To Inspire, and any other fixed term courses), if you attend all of the live calls and complete all course modules and all other prescribed materials and tasks within the prescribed timeframe by the course end date, when you place an order for an Accelerator on our site (together, “prescriptions”) yet are not totally satisfied with an Accelerator for whatever reason, please complete the Refund Request form within sixty (60) days of the end of the Accelerator timeframe prescribed on our site. We will then fully reimburse the relevant sum paid by you by the method you used for payment (the “Accelerator Goodwill Refund”).

If you do not complete the prescriptions you will not be entitled to the Accelerator Goodwill Refund.

Whether or not you have completed all prescriptions for the purposes of the Accelerator Goodwill Refund will be solely determined by us from our records.

The Accelerator Goodwill Refund does not affect your legal rights.

30 day money back guarantee for your Tribe Subscription, and cancellation

If you change your mind about a Tribe Subscription (this does NOT apply to any Accelerator product including the Business Accelerator, Life Accelerator, Speak To Inspire or Broadcast Yourself course or any other fixed term course) for whatever reason and wish to cancel, please contact us at [email protected] within thirty (30) days of receipt of the online acceptance confirmation issued by us (the “Guarantee Period”). We will then fully reimburse the relevant sum paid by you by the method you used for payment within seven (7) days of your cancellation.

After the Guarantee Period, you can cancel your Tribe Subscription at any time by contacting us at [email protected] After the Guarantee Period, you will not be entitled to a refund of monies already paid by you to us.

Events

Once you have received an acceptance confirmation message on our site, tickets for Events cannot be refunded, resold or exchanged. Refunds and exchanges for the face value of the ticket will only be offered by us in the event of cancellation or rescheduling of an Event.

We reserve the right to make alterations to an Event program.

Some Events may have specific conditions of sale and these will be listed on the order pages for that Event on our site. It is your responsibility to check these pages before you purchase tickets.

The unauthorised use of cameras, audio and video equipment is not permitted at Events. Purchasing a ticket to an Event means you consent to all and any filming, photography and sound recording (which may include you as a member of the audience) and its use in commercial distribution without payment or copyright.

We reserve the right to refuse admission to an Event.

Our right to vary these terms

We may revise these terms from time to time (including to reflect any commercial changes and/or changes in relevant laws and regulatory requirements).

If we have to revise these terms as they apply to your Tribe Subscription or your Accelerator, we will contact you to give you reasonable advance notice of these changes and let you know how to cancel if you are not happy with the changes.

No reliance on information

All content in your Tribe Subscription or your Accelerator, and at Events, is provided for general information only. It is not intended to amount to advice on which you should rely. We make no representations, warranties or guarantees, whether express or implied, that content is accurate, complete or up-to-date.

Limitation of our liability

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, but we are not responsible for loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the contract.

We supply your Tribe Subscription and your Accelerator, and offer Events to you, for private use only. We will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

In respect of a Tribe Subscription or an Accelerator, if defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update or for damage which was caused by you failing to have in place the minimum system requirements advised by us on our site.

Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

Other important terms

We may transfer our rights and obligations under these terms to another organisation, but this will not affect your rights or our obligations under these terms. We will always notify you by posting on our site if this happens.

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

These terms are between you and us. No other person shall have any rights to enforce any of these terms.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

These terms are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction.